Terms and Conditions for Test My Batch

Wonnda GmbH, Klosterstraße 65, 10179 Berlin, Germany
Version: September 2026

This English version is provided for convenience. In case of any discrepancy or question of interpretation, the German version ("Allgemeine Geschäftsbedingungen") prevails (see Section 18(4)).

Section 1 Scope, Contracting Party, Business Customers Only

(1) These Terms and Conditions ("Terms") apply to all contracts between Wonnda GmbH, Klosterstraße 65, 10179 Berlin, Germany, registered with the commercial register of the Local Court of Charlottenburg under HRB 237957 B ("Wonnda"), and its customers ("Customer") concerning services offered under the name "Test My Batch" via the website testmybatch.com. Test My Batch is a product of Wonnda GmbH. The Customer's sole contracting party is Wonnda GmbH.

(2) Test My Batch is offered exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Wonnda does not enter into contracts with consumers within the meaning of Section 13 BGB. By submitting a request and placing an order, the Customer confirms that it is acting in the exercise of its trade, business or profession.

(3) Deviating, conflicting or supplementary terms of the Customer do not become part of the contract, even if Wonnda does not expressly object to them or performs the services without reservation while aware of such terms.

(4) The version of these Terms in force at the time the contract is concluded applies. The Terms are made available to the Customer before the order is placed and can be accessed and saved at any time at testmybatch.com.

Section 2 Subject Matter of the Services

(1) Wonnda organises and coordinates the laboratory analysis of the Customer's products, in particular food supplements and comparable consumer goods, and for this purpose commissions accredited partner laboratories established in the European Union ("Partner Laboratories") in its own name and for its own account. Wonnda does not operate a testing laboratory itself.

(2) The specific scope of services (test panel, parameters, methods, number of samples, price) is set out conclusively in Wonnda's individual quote. General descriptions on the website, in panel overviews or in suggestions generated during the request process (including where these are generated automatically or with the support of AI) are non-binding and do not constitute a warranty.

(3) The selection of the Partner Laboratory and of the test method used in the individual case is at Wonnda's professional discretion, unless a specific laboratory or method is expressly agreed in the quote.

(4) The Customer is solely responsible for determining whether the parameters and panels it selects are suitable and sufficient for its intended purpose (for example the requirements of a retailer, marketplace, certification body or authority). Wonnda owes no advice or review in this respect.

(5) The services do not include, in particular: any assessment of the marketability, safety or efficacy of products; any legal review of labelling or advertising claims; regulatory approvals or notifications; sampling at the Customer's premises; or any form of legal, tax or medical advice (see also Section 10).

Section 3 Conclusion of Contract

(1) The presentation of services on the website does not constitute a binding offer but an invitation to the Customer to submit a request.

(2) The Customer submits its request via the online form at testmybatch.com or by email. Based on the request, Wonnda prepares an individual fixed-price quote. The quote is binding for 14 days from the date of the quote, unless stated otherwise in the quote.

(3) The contract is concluded when the Customer accepts the quote within the binding period via the online interface provided for this purpose (button labelled "Order with obligation to pay" or equivalent) or in text form. Wonnda confirms the conclusion of the contract by email.

(4) Wonnda's obligation to perform begins only after receipt of full payment (Section 4(3)).

(5) Wonnda stores the contract text (quote, these Terms, order confirmation) and makes it available to the Customer by email or in the customer dashboard. The contract languages are German and English.

Section 4 Prices, Payment, Start of Performance

(1) All prices are in euros, net, plus statutory value added tax. The fixed price stated in the quote applies. Additional services ordered subsequently by the Customer (for example additional parameters, repeat analyses at the Customer's request, expedited processing) are quoted and invoiced separately.

(2) Payment is made via the payment service provider Stripe using the payment methods offered there (in particular bank transfer, SEPA direct debit, credit card, PayPal). In exceptional cases Wonnda may, at its own discretion, offer payment by invoice; in this case, too, payment is due in advance.

(3) Wonnda performs the services only after receipt of full payment. Before receipt of payment, no samples are forwarded to a Partner Laboratory and no analyses are started. Processing times do not begin before receipt of payment (Section 7(2)).

(4) If payment is not received within 14 days of the conclusion of the contract, Wonnda is entitled to withdraw from the contract. Samples already received may be destroyed in this case; samples are not returned.

(5) In the event of late payment, the statutory provisions apply, in particular default interest of nine percentage points above the base rate (Section 288(2) BGB) and the lump sum under Section 288(5) BGB.

(6) The Customer may only set off claims that are undisputed or have been established by a final and binding court decision. The Customer may exercise a right of retention only in respect of counterclaims arising from the same contractual relationship.

(7) The Customer bears the costs of shipping samples to Wonnda as well as any customs duties, import charges or fees for shipments from third countries.

Section 5 Customer's Duties to Cooperate, Samples

(1) The Customer ships the number of sample units stated in the quote (generally three to five retail-ready units) at its own expense to: Wonnda GmbH, Test My Batch, Klosterstraße 65, 10179 Berlin, Germany. The shipment must be labelled with the order reference provided by Wonnda.

(2) The risk of accidental loss, damage or deterioration of the samples is borne by the Customer until receipt by Wonnda. The Customer must pack the samples properly, securely for transport and in compliance with any temperature or storage requirements.

(3) The Customer is solely responsible for the selection of the samples and for whether they are representative of a batch or product. Neither Wonnda nor the Partner Laboratories verify or warrant that the submitted samples are representative.

(4) The Customer warrants that it is entitled to submit the samples and have them analysed, that the samples may lawfully be shipped, that they do not contain hazardous substances requiring special labelling or handling without Wonnda having been informed in advance, and that it has disclosed all information relevant to safe handling (for example ingredients, allergens, hazard warnings) before shipping.

(5) The Customer provides Wonnda with all information required for performance, completely and accurately, in particular product name, formulation or ingredient list, declaration, batch number, best-before date and the intended use of the results. The Customer bears the consequences of incorrect, incomplete or late information.

(6) If samples are not received, are incomplete, damaged, unidentifiable or in a condition unsuitable for analysis, Wonnda informs the Customer. In this case the Customer must supply suitable replacement samples. Processing times restart upon receipt of suitable samples. Costs already incurred by the Partner Laboratory that are attributable to the condition of the samples may be invoiced to the Customer by Wonnda.

(7) Samples and sample residues are destroyed by Wonnda or the Partner Laboratory after completion of the analysis. Wonnda and the Partner Laboratory are entitled to retain sample residues as retention samples for a reasonable period of up to three months. Samples and sample residues are not returned. There is no claim to their release.

Section 6 Partner Laboratories, Subcontractors

(1) Wonnda does not perform the analyses itself but commissions Partner Laboratories as subcontractors. Wonnda uses Partner Laboratories that are accredited under ISO/IEC 17025 and/or operate under GMP and are established in the European Union. Wonnda remains the Customer's sole contracting party and point of contact.

(2) The Customer has no claim to the engagement of a specific Partner Laboratory. Wonnda is entitled to change the Partner Laboratory during the processing of an order, provided this does not impair the agreed service.

(3) The Customer receives the Partner Laboratory's original test report. The Partner Laboratory may be named in it. This does not make the Partner Laboratory a contracting party of the Customer; contractual claims exist exclusively against Wonnda.

(4) Wonnda transmits to the Partner Laboratories the samples, the product data required for the analysis and the Customer's company name. Contact details of the Customer's contact person are transmitted only where necessary for the performance of the order (for example urgent queries regarding a sample) or where the Customer or its contact person has given separate consent. Details are set out in the Privacy Policy.

(5) Direct communication between the Customer and a Partner Laboratory does not alter the contractual allocation under paragraph 3.

Section 7 Processing Time

(1) Information on processing times (for example "2 to 4 weeks" for standard panels or "3 to 24 months" for stability studies) constitutes non-binding guide values and not fixed deadlines. Binding completion dates require an express agreement in text form.

(2) The processing time begins at the earliest when (a) payment has been received in full, (b) the samples have been received by Wonnda completely and in a suitable condition, and (c) all information required for the analysis has been provided by the Customer.

(3) Delays may arise in particular from: workload or capacity constraints at Partner Laboratories; repeat or confirmatory analyses required in the case of conspicuous or borderline results; method adaptation or validation for unusual product matrices; incomplete, late or unsuitable samples or information; public holidays and company holidays; transport delays; equipment failure; and events of force majeure (Section 17). For stability studies, the duration follows from the agreed protocol. Wonnda informs the Customer of material delays.

(4) Wonnda is in default only if, after the guide value has been exceeded, the Customer issues a reminder in writing or in text form setting a reasonable grace period of at least four weeks, and this period expires without result.

(5) Delays do not entitle the Customer to reduce the remuneration. Claims for damages due to delays are governed exclusively by Section 14.

Section 8 Results, Test Report, Dashboard

(1) Wonnda makes the result of the analysis available to the Customer in the form of the Partner Laboratory's test report as a PDF file in the customer dashboard and/or by email. The service is performed upon provision of the test report.

(2) Access to the dashboard is via a login link sent to the email address provided by the Customer. The Customer is responsible for the security of this email account and for all actions taken via its access. The Customer informs Wonnda without delay if it suspects misuse of its access.

(3) Test reports are kept available in the dashboard for three years from provision and are deleted thereafter. The Customer is obliged to download test reports itself and to archive them in accordance with its own retention obligations.

(4) Wonnda endeavours to ensure high availability of the dashboard but does not owe uninterrupted availability. Maintenance, disruptions or further development may lead to temporary restrictions.

(5) The test report is deemed accepted if the Customer does not notify material defects in text form within 14 days of provision. Wonnda points out this consequence upon provision.

Section 9 Meaning of the Results, Snapshot, No Guarantee

(1) The results of an analysis relate exclusively to the sample units actually examined, in the condition they were in at the time of examination. Every analysis is a snapshot.

(2) In particular, the results make no statement about: other units of the same batch; other batches or ongoing production; the condition of the product before or after the time of examination, in particular after further transport, storage or ageing; parameters, substances or properties that were not expressly the subject of the order.

(3) Every test method is subject to measurement uncertainty, limits of detection and limits of quantification. A result of "not detectable" or "below the limit of quantification" means that the substance was not detected with the method used at a concentration above the respective limit; it does not mean that the substance is absent.

(4) The test report is neither a certificate nor an approval, release, attestation or seal of quality. It does not establish the marketability, safety, quality, efficacy or legal compliance of the product. Wonnda gives no guarantee within the meaning of Section 443 BGB regarding the properties of the Customer's product and no warranty that the product meets any statutory, contractual or retailer requirements.

(5) The test report is not an official document. It is prepared by the Partner Laboratory without any prescribed form and in accordance with the laboratory's own standards. Authorities, retailers, marketplaces, certification bodies and other third parties may impose their own formal and substantive requirements (for example specific test methods, specific report formats, official sampling or sampling by third parties, or a specific accreditation mark). Wonnda gives no warranty that the test report will be recognised by third parties or that it is sufficient for a listing, approval, certification or official procedure. The Customer must verify the requirements of the relevant third party itself before placing an order.

(6) Responsibility for the product, its safety, composition, labelling and marketability, and for all resulting decisions (in particular regarding placing on the market, recall, withdrawal or notifications to authorities), remains exclusively with the Customer or the responsible food business operator within the meaning of Article 17 of Regulation (EC) No 178/2002. The results do not replace the Customer's own quality assurance, self-monitoring or risk assessment.

Section 10 No Legal or Regulatory Advice

(1) Wonnda does not provide legal services within the meaning of the German Legal Services Act (RDG) and does not provide regulatory, tax or medical advice.

(2) Where Wonnda or a Partner Laboratory provides comments on the labelling of the product (for example a "label check" or comments on the consistency of the declaration with the analysis results), this is a non-binding, technical and formal plausibility check based on the information provided by the Customer and the reference values stated in the report. It does not constitute a legal review, makes no statement on the legal permissibility of claims (in particular nutrition and health claims) and does not purport to be complete.

(3) References to legal provisions, limit values, opinions or guidance documents (for example Regulation (EU) 2023/915, Regulation (EC) No 2073/2005, EFSA opinions or European Pharmacopoeia monographs) are for orientation only. Wonnda gives no warranty as to their currency, completeness or applicability to the individual case.

(4) The Customer must consult qualified advisers for legal and regulatory questions.

Section 11 Use of Results, Advertising, Indemnity

(1) Upon full payment, the Customer receives a simple, perpetual right to use the test report for its own business purposes, in particular to present it to retailers, authorities, business partners and customers. The test report may only be passed on in full and unaltered. Partial, distorting or misleading reproduction is not permitted.

(2) Any promotional use of the names, trademarks or logos "Test My Batch", "Wonnda" or of a Partner Laboratory, and the use of seals, badges or statements such as "tested by Test My Batch", require Wonnda's prior written consent.

(3) The Customer is solely responsible for all statements it makes to third parties or in advertising on the basis of the results (for example "lab tested", "free from", "tested for heavy metals") and for their permissibility under food, unfair competition and labelling law.

(4) The Customer indemnifies Wonnda against all third-party claims, including reasonable costs of legal defence, that are based on the Customer using the results in breach of contract or unlawfully, providing incorrect or incomplete information, submitting unsuitable samples, or that are based on the Customer's product itself, to the extent that the Customer is responsible for the cause.

Section 12 Cancellation, Termination

(1) After receipt of payment, cancellation of the order is excluded.

(2) To the extent that the Customer nevertheless has a mandatory statutory right of termination (in particular under Section 648 sentence 1 BGB), Wonnda retains the claim to the agreed remuneration less the expenses saved as a result of the termination (Section 648 sentence 2 BGB). Wonnda is entitled to calculate the remuneration due to it as a lump sum as follows: 25 percent of the net order value if the samples have not yet been forwarded to the Partner Laboratory at the time the termination is received; 100 percent of the net order value if the samples have already been forwarded to the Partner Laboratory or the analyses have begun, as the laboratory costs are incurred in this case. The Customer remains free to prove that Wonnda saved higher expenses; Wonnda remains free to prove a higher remuneration claim.

(3) The right of both parties to terminate for good cause remains unaffected.

Section 13 Defects

(1) Wonnda owes the proper performance of the commissioned analyses by the Partner Laboratory in accordance with the state of the art and the accreditation requirements applicable to the Partner Laboratory, as well as the provision of the test report. Wonnda does not owe any particular analysis result, in particular not the "passing" of a test or the product's compliance with specific limit values.

(2) The following in particular do not constitute defects: deviations within the method-specific measurement uncertainty; results that do not meet the Customer's expectations; non-recognition of the test report by third parties (Section 9(5)); consequences of incorrect or incomplete information or unsuitable samples provided by the Customer.

(3) The Customer must notify defects without undue delay, and obvious defects at the latest within 14 days of provision of the test report, in text form with a description of the defect.

(4) In the event of a justified notice of defect, Wonnda first provides subsequent performance, at its own choice, by correcting the test report or repeating the affected analysis. If new sample material is required for the repetition because the original samples have been used up, the Customer provides such material at its own expense. If subsequent performance fails twice or is impossible, the Customer may reduce the remuneration or withdraw from the contract. Damages are governed by Section 14.

(5) Claims for defects become time-barred twelve months after acceptance (Section 8(5)). This does not apply in the cases of Section 14(1).

Section 14 Liability

(1) Wonnda is liable without limitation for damages arising from injury to life, body or health, for damages based on intent or gross negligence on the part of Wonnda, its legal representatives or vicarious agents, in the event of fraudulent concealment of a defect, where a guarantee has been assumed, and under the German Product Liability Act.

(2) In the case of simple negligence, Wonnda is liable only for breach of a material contractual obligation. Material contractual obligations are those whose fulfilment is essential for the proper performance of the contract and on whose fulfilment the Customer regularly relies. In this case, liability is limited to compensation for the foreseeable damage typical of the contract. Damage typical of the contract and foreseeable is deemed to be an amount of up to three times the net order value of the affected order, but no more than EUR 25,000 per claim.

(3) To the extent that liability is limited under paragraph 2, liability for indirect and consequential damages is excluded, in particular for loss of profit, loss of production or business interruption, costs of a recall or withdrawal, costs of delistings, sales stops or destruction of goods, official measures, fines, contractual penalties owed to third parties, reputational damage and third-party claims.

(4) Wonnda is not liable for damages resulting from the Customer providing incorrect, incomplete or late information, submitting unsuitable or non-representative samples, or using or interpreting the results contrary to Sections 9 to 11.

(5) For loss of or damage to samples after receipt by Wonnda, Wonnda is liable, subject to paragraph 1, only up to the proven material value of the samples, but no more than EUR 500 per order.

(6) The above limitations of liability also apply in favour of Wonnda's legal representatives, employees and vicarious agents, including the Partner Laboratories, and to all legal grounds, in particular contract, tort and culpa in contrahendo.

(7) Claims for damages by the Customer become time-barred, subject to paragraph 1, twelve months after the statutory commencement of the limitation period.

Section 15 Confidentiality, Use of Data

(1) Wonnda treats the Customer's formulations, product data, samples and analysis results as confidential and discloses them only to Partner Laboratories and service providers to the extent necessary for performance of the contract, or where Wonnda or a Partner Laboratory is legally or officially obliged to do so (for example due to notification or reporting obligations under food law or an official order).

(2) Wonnda is entitled to use analysis results and order data in anonymised and aggregated form, without reference to the Customer, its brands or its products, for statistical purposes, benchmarks, improvement of the offering and publications.

(3) Wonnda names the Customer as a reference or uses its logo only with the Customer's prior consent in text form.

(4) The confidentiality obligation continues for three years after completion of the respective order.

Section 16 Data Protection

(1) Wonnda processes personal data in connection with the request and the performance of the contract in accordance with the Privacy Policy at testmybatch.com/en/privacy.

(2) If the Customer transmits personal data of its employees or other contact persons, it ensures that it is entitled to do so and that the data subjects have been informed about the processing by Wonnda and the disclosure to Partner Laboratories.

Section 17 Force Majeure

Wonnda is released from its obligation to perform for as long as and to the extent that performance is prevented or materially impeded by circumstances beyond its control, in particular natural events, epidemics, war, civil unrest, official measures, strikes, lockouts, failure of supply or communication networks, cyberattacks or operational disruptions at Partner Laboratories for which Wonnda is not responsible. Processing times are extended by the duration of the disruption plus a reasonable start-up period. If the disruption lasts longer than three months, either party may withdraw from the contract; payments already made are refunded less costs already incurred.

Section 18 Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) The exclusive place of jurisdiction for all disputes arising from or in connection with the contract is Berlin, provided the Customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany. Wonnda is also entitled to bring an action against the Customer at the Customer's general place of jurisdiction.

(3) Amendments and supplements to the contract must be made in text form. This also applies to the waiver of this text form requirement.

(4) These Terms are available in German and English. In the event of discrepancies or questions of interpretation, the German version prevails.

(5) Should individual provisions of these Terms be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by the statutory provision.

(6) Wonnda is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Wonnda GmbH, Klosterstraße 65, 10179 Berlin, Germany, Local Court of Charlottenburg HRB 237957 B, Managing Directors: Oliver Allmoslechner, Martin Ditzel, Email: tmb@wonnda.com